“I don’t know how you are a qualified to develop professional applications…”,
he said, a most degrading tone in his voice. Not the first offense, just the worst this far. I left a security hole in the application I had been working on. I understand what I did wrong and why it was wrong and have since fixed it. I listened to his criticism, despite the abrasive delivery.
I wanted to tell him, “incompetence is just one of my many skills”
but you cannot talk to the customer that way. You just have to put up with them and try to get past it.
At what point is a customer allowed to debase another human?
We have all heard of horror stories from severely mean individuals. Anywhere you work, you will always have a customer.
I suppose the best thing to do is to ignore their less than kind words and actions. But it is so hard to ignore when a comment hits you in the face so abruptly. That is part of the challenge of human interaction though.
You start to question your abilities, even though, you got to this point so you must have some skill, some level of competency. But that hardly matters to you, for some reason words can cause so much pain.
I need to keep improving, keep learning new things. Sometimes my best is not good enough and I completely understand that and am willing to listen to criticism. I have to be better and work harder. I want to prove my competence and I have a want to learn and keep pushing.
I will never give up. That is one of my best skills, it is one of my core values.